Terms & Conditions

1. Introduction

These terms and conditions govern the services provided by our clinic. By scheduling an appointment or receiving physiotherapy services, you agree to be bound by these terms and conditions.

2. Services Provided

We offer a variety of physiotherapy services, including but not limited to:

• Initial assessment and treatment
• Follow-up treatments
• Rehabilitation programs
• Specialised therapeutic modalities
• The clinic reserves the right to modify, expand, or discontinue any services at its discretion.

3. Appointment Scheduling and Cancellations

• Appointments can be scheduled by phone, email, or through our online booking system.
• We require at least 24 hours’ notice for appointment cancellations or rescheduling. Failure to provide 24-hour notice may result in a cancellation fee equal to the cost of the missed session.
• Repeated cancellations may result in the inability to book future appointments.

4. Payment Terms

• Payment for physiotherapy services are due at the end of the appointment or on receipt of invoice.
• Payments can be made via cash, credit card, debit card, or electronic bank transfer.
• Any outstanding balances beyond 30 days will be subject to a late fee of 5% per month, compounded monthly.
• In cases where payment is not received within 60 days, the clinic reserves the right to take legal action to recover the outstanding amount.

5. Insurance

• Our clinic may accept certain insurance providers. It is the patient’s responsibility to check if their insurance plan covers physiotherapy services.
• If you are covered by insurance, please bring the necessary documentation to facilitate direct billing.
• The patient is responsible for any costs not covered by their insurance provider.

6. Patient Responsibilities

• Patients are responsible for providing accurate and up-to-date information regarding their health, medical history, and any relevant conditions.
• The clinic is not responsible for any adverse effects arising from the failure of a patient to follow prescribed treatment plans or advice.
• The clinic reserves the right to refuse treatment to any patient who may pose a risk to themselves or others.

7. Confidentiality

• All patient information is kept confidential in accordance with applicable privacy laws. A copy of the ICO certificate is available on request.
• Information will only be shared with third parties (such as insurance providers/case management firms) when the patient has provided written consent.

8. Clinic Policies

• All treatments will be provided by licensed and certified physiotherapists.
• The clinic operates during standard business hours, and any changes to operating hours will be communicated in advance.

9. Liability

• The clinic will not be held liable for any injuries, damages, or losses that occur as a result of failure to follow instructions or engage in activities contrary to professional advice provided by our physiotherapists.
• The clinic maintains professional indemnity insurance to cover any malpractice claims arising from treatment within the scope of the physiotherapy profession.

10. Termination of Services

• Either party (the patient or the clinic) may terminate services at any time. The patient is responsible for settling any outstanding balances for services rendered up to the date of termination.
• The clinic reserves the right to discontinue treatment if the patient’s behaviour is deemed inappropriate, disruptive, or harmful to themselves or others.

11. Amendments to Terms and Conditions

• These terms and conditions may be updated or amended from time to time. Any changes will be communicated to patients through written or electronic means.

12. Contact Information

For any inquiries, clarifications, or to make a payment, please contact:

Witty, Pask & Buckingham
56 Billing Road, Northampton, NN1 5DB
Tel: 01604 601641
Email: reception@wpbphysio.co.uk

13. Acknowledgment

By scheduling and attending your appointment, you acknowledge and accept these terms and conditions.