Costs & FAQ

Yes. If you do wish to claim through an insurance company please ensure that they know you are coming for treatment before you have your first appointment.   It may also be necessary for you to have been referred by your GP or specialist and that they sign your claim form. Please ensure that you bring all your insurance details with you when you attend your first appointment. Your invoice will then be sent to the insurance company for payment.

We would also ask that you check your policy with regard to excess. Your insurance company will deduct your excess from our invoice so we would ask that this could be settled promptly.

Please note, Bupa is no longer on our list of accepted insurance providers and we are registered as an out of network clinic for Vitality.  If you have any questions, please call us on 01604 601641.

The charge for a physiotherapy treatment session is £65 for up to 40 minutes.

We set our fees to be very competitive given the quality of service we feel is provided.

For more complex issues we run some hour or longer appointments to allow us the time to work thoroughly through all your issues. This is charged pro-rata at £98.

We have 40 minute treatment slots across the board as we do not feel we can do the job properly in less.

We reassess at every treatment session and the extra time we allow is invaluable to ensuring the best treatment is afforded to the patient.

Please contact the practice immediately if you are unable to attend your appointment.   If you discover out of clinic hours then there is an answer machine and your message will be picked up the following morning or click on the link at the bottom of our home page and send us an email.

We have a large waiting list, please give us at least 24 hours notice. We now have the ability to text you a reminder of your appointment which is sent two days before to give you plenty of time to rearrange.  A 50% charge will be made unless there are exceptional circumstances.

To accurately assess and treat we need to have access to the area of the body concerned. This will need some undressing.

• Men. If it is your neck, shoulder or mid back you will need to have your shirt off. If it is your lower back, pelvis, groin, thigh, shin, ankle or foot we would normally need you to take your trousers off. The most comfortable way to dress is in shorts. Please bring these along with you.
• Women. If it is your neck, shoulder or mid-back you will need to have your shirt off. We are comfortable for you to be in your bra but a narrow strapped t-shirt would also be fine. If it is your lower back, pelvis, groin, thigh, shin, ankle or foot please wear loose fitting trousers or shorts.
• Generally the most comfortable way to dress is in shorts. Please bring these along with you and change either before your appointment or we will give you private time during it.
  If you would like to bring a chaperone with you then please do so. We are unable to provide a formal chaperone for you.
• Athletes. If you are possibly going to be asked to go on the treadmill please bring trainers, any orthotics you may have and your running kit.

The clinic is open five days a week, including evening appointments.

We generally have appointments from 8am until 6pm. Please note that the early morning and evening appointments are very popular so there may be a short wait for those to be available.

Of course. 80% of our patients have non-sports related problems. We deal with problems from head to toe in normal people!

We have wheelchair access to the ground floor, designated disabled parking and toilet.

We have a free car park behind the building from Lower Thrift Street. We would ask that you park with due care, our car park is a very busy place and space is at a premium. Please see the directions page for further details below.

Billing Road Clinic

Witty Pask and Buckingham Ltd
St George’s House
56 Billing Road
Northampton
NN1 5DB

Tel/Fax: 01604 601641
Email: reception@wpbphysio.co.uk

From Junction 15 M1
Take A45 towards Northampton. Drive for 2 miles past Collingtree and Delepre golf courses and the Barclaycard office and take A428 (at flyover) towards the town centre and the hospital. Take the first exit off of the roundabout, signposted for the hospital. Then immediately take the right-hand lane to turn right at the traffic lights (by BMW garage) into Cliftonville Road and towards the hospital. Drive up the hill past the hospital entrance. At the next set of traffic lights turn right into Billing Road. We are situated approximately a hundred yards on the left. There is a blue sign outside, alongside that for the County clinic.

For the car park turn first left into Lower Thrift Street. Our car park is the first turning on the left. You can use the sliding back door to come into our reception area.

We keep up-to-date and accurate records of treatments, referrals and other aspects of patient care such as non-attendance at appointments and professional advice given to the patient. These records are kept confidential and are not passed on to anyone not involved in the patient’s care. We comply with the Data Protection Act 2018 by ensuring client records are stored securely, either manually or electronically, are accurate and are not kept for longer than is required by law.

Terms and Conditions for Physiotherapy Services at Witty Pask & Buckingham Ltd 2025

1. Introduction These terms and conditions govern the services provided by our clinic. By scheduling an appointment or receiving physiotherapy services, you agree to be bound by these terms and conditions.
2. Services Provided We offer a variety of physiotherapy services, including but not limited to:

• Initial assessment and treatment
• Follow-up treatments
• Rehabilitation programs
• Specialised therapeutic modalities

The clinic reserves the right to modify, expand, or discontinue any services at its discretion.

3. Appointment Scheduling and Cancellations

• Appointments can be scheduled by phone, email, or through our online booking system.
• We require at least 24 hours’ notice for appointment cancellations or rescheduling. Failure to provide 24-hour notice may result in a cancellation fee equal to the cost of the missed session.
• Repeated cancellations may result in the inability to book future appointments.

4. Payment Terms

• Payment for physiotherapy services are due at the end of the appointment or on receipt of invoice.
• Payments can be made via cash, credit card, debit card, or electronic bank transfer.
• Any outstanding balances beyond 30 days will be subject to a late fee of 5% per month, compounded monthly.
• In cases where payment is not received within 60 days, the clinic reserves the right to take legal action to recover the outstanding amount.

5. Insurance

• Our clinic may accept certain insurance providers. It is the patient’s responsibility to check if their insurance plan covers physiotherapy services.
• If you are covered by insurance, please bring the necessary documentation to facilitate direct billing.
• The patient is responsible for any costs not covered by their insurance provider.

6. Patient Responsibilities

• Patients are responsible for providing accurate and up-to-date information regarding their health, medical history, and any relevant conditions.
• The clinic is not responsible for any adverse effects arising from the failure of a patient to follow prescribed treatment plans or advice.
• The clinic reserves the right to refuse treatment to any patient who may pose a risk to themselves or others.

7. Confidentiality

• All patient information is kept confidential in accordance with applicable privacy laws. A copy of the ICO certificate is available on request.
• Information will only be shared with third parties (such as insurance providers/case management firms) when the patient has provided written consent.

8. Clinic Policies

• All treatments will be provided by licensed and certified physiotherapists.
• The clinic operates during standard business hours, and any changes to operating hours will be communicated in advance.

9. Liability

• The clinic will not be held liable for any injuries, damages, or losses that occur as a result of failure to follow instructions or engage in activities contrary to professional advice provided by our physiotherapists.
• The clinic maintains professional indemnity insurance to cover any malpractice claims arising from treatment within the scope of the physiotherapy profession.

10. Termination of Services

• Either party (the patient or the clinic) may terminate services at any time. The patient is responsible for settling any outstanding balances for services rendered up to the date of termination.
• The clinic reserves the right to discontinue treatment if the patient’s behaviour is deemed inappropriate, disruptive, or harmful to themselves or others.

11. Amendments to Terms and Conditions

• These terms and conditions may be updated or amended from time to time. Any changes will be communicated to patients through written or electronic means.

12. Contact Information For any inquiries, clarifications, or to make a payment, please contact: Witty, Pask & Buckingham, 56 Billing Road, Northampton, NN1 5DB
    01604 601641
    reception@wpbphysio.co.uk
13. Acknowledgment By scheduling and attending your appointment, you acknowledge and accept these terms and conditions.