FAQs

What shall I wear?

To accurately assess and treat we need to have access to the area of the body concerned. This will need some undressing.

Men. If it is your neck, shoulder or mid back you will need to have your shirt off. If it is your lower back, pelvis, groin, thigh, shin, ankle or foot we would normally need you to take your trousers off. The most comfortable way to dress is in shorts. Please bring these along with you. 



Women. If it is your neck, shoulder or mid-back you will need to have your shirt off. We are comfortable for you to be in your bra but a narrow strapped t-shirt would also be fine. If it is your lower back, pelvis, groin, thigh, shin, ankle or foot we would normally need you to take your trousers / skirt off.

The most comfortable way to dress is in shorts. Please bring these along with you and change either before your appointment or we will give you private time during it.

If you would like to bring a chaperone with you then please do so. We are unable to provide a formal chaperone for you.

Athletes. If you are possibly going to be asked to go on the treadmill please bring trainers, any orthotics you may have and your running kit.

What are the opening times?

The clinic is open five days a week, including evening appointments.

We generally have appointments from 7.40am until 7.40pm. Please note that the early morning and evening appointments are very popular so there may be a short wait for those to be available.

How much will it cost

The charge for a physiotherapy treatment session is £48 for up to 40 minutes. The charges for podiatry and massage are available on request.

Our fees are very competitive given the quality of service we feel is provided. We have 40 minute treatment slots across the board as we do not feel we can do the job properly in less. We reassess at every treatment session and the extra time we allow is invaluable to ensuring the best treatment is afforded to the patient.

Can I claim through my private health insurance?

Yes. If you do wish to claim through an insurance company please ensure that they know you are coming for treatment before you have your first appointment.   It may also be necessary for you to have been referred by your GP or specialist and that they sign your claim form. Please ensure that you bring all your insurance details, including policy and claim number with you when you attend your first appointment. if you do not do so you may be asked to pay on the day. We would also ask that you check your policy with regard to excess. Your insurance company will deduct your excess from our invoice so we would ask that this could be settled promptly.

My injury is not sports related, should I still come?

Of course. 80% of our patients have non-sports related problems.   We are experienced in dealing with problems from head to toe!

What if I am unable to attend my appointment?

Please contact the practice immediately if you are unable to attend your appointment.   If you discover out of clinic hours then there is an answer machine and your message will be picked up the following morning or click on the link at the bottom of our home page and send us an email..

Will I be charged for non-attendance?

We have a large waiting list, please give us at least 24 hours notice. We now have the ability to text you a reminder of your appointment which is sent two days before to give you plenty of time to rearrange.  A charge will be made unless there are exceptional circumstances.

Wheelchair Access

We have wheelchair access to the ground floor and designated disabled parking.

Parking

We have a car park behind the building from Lower Thrift Street. We would ask that you park with due care, our car park is a very busy place and space is at a premium. Please see the directions page for further details.
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Directions

From Junction 15 M1

Take A45 towards Northampton. Drive for 2 miles past Collingtree and Delepre golf courses and the Barclaycard office and take A428 (at flyover) towards town centre and the hospital. Take the first exit off of the roundabout, signposted for the hospital. Then immediately take the right-hand lane to turn right at the traffic lights (by BMW garage) into Cliftonville Road and towards the hospital. Drive up the hill past the hospital entrance. At the next set of traffic lights turn right into Billing Road. We are situated approximately a hundred yards on the left. There is a sign outside. For the car park turn first left into Lower Thrift Street. Our car park is first turning on the left. Please use the sliding door to come in.

Practice history

Paul Witty established the practice in Barrack Road during 1983. The practice then moved to 56 Billing Road and Paul was joined by Phil Pask in 1992. 56 Billing Road has been used for medical consultations for 30 years. Paul retired in 1999 with Mark Buckingham becoming a partner.



Rooms

We have nine individual and fully equipped treatment rooms, offering privacy and comfort. Three of these are on the ground floor. If you cannot manage stairs please let us know in advance of your appointment and we will aim to organise a ground floor room.



Equipment

Whilst we are renowned for our hands on approach we also have the full range of equipment available to us including the following:

  • Ultrasound
  • Interferential
  • Laser
  • Pulsed Short wave
  • Isokinetic testing and exercise machine
  • Electromyelogram (EMG) biofeedback
  • Muscle stimulators
  • TENS machines
  • Flowtron
  • Electro-acupuncture

Gym

The basement gym is equipped to allow thorough rehabilitation of all parts of the body. It is used in conjunction with the physio and programmes are set and supervised. You may also use the gym as part of rehab without the physio being present. Equipment is as follows:

  • Bikes
  • Treadmill
  • Totalgym
  • Bench
  • Mats
  • Wobbleboards
  • Gym balls
  • Fitter boards
  • Trampettes
  • Free weights
  • Steps
  • Pilates rings
  • Speed Agility Quickness equipment